POSITION PURPOSE
Position summary
Responds to customer facility work orders, performs general service tasks, documents work, and coordinates escalation when specialized trades are required.
RESPONSIBILITIES
Key responsibilities
- Responds to customer facility work orders, performs general service tasks, documents work, and coordinates escalation when specialized trades are required.
- Inspect completed work against the assigned checklist or work order and correct deficiencies within authorized scope.
- Use chemicals, equipment, tools, ladders, PPE, and customer-site resources only as trained and authorized.
- Follow documented Proton procedures, customer requirements, safety expectations, and escalation paths for the assigned work.
- Maintain accurate records, status updates, and supporting documentation so work can be verified, billed, audited, or handed off correctly.
- Communicate delays, risks, defects, customer concerns, or scope changes early instead of allowing unresolved issues to sit.
- Protect customer information, company assets, and confidential business information encountered during the work.
- Participate in training, process improvement, and performance reviews tied to the role’s service and operating standards.
PERFORMANCE
Performance expectations
- Checklist/work-order completion
- Quality inspection results and callback rate
- Attendance and schedule reliability
- Safe use of tools, equipment, chemicals, and PPE
- Customer-site condition and documented issue reporting
MINIMUM QUALIFICATIONS
Required qualifications
- High school diploma or equivalent preferred. Trade, equipment, safety, manufacturer, or technical training is preferred where relevant to the position.
- Entry-level candidates may be considered where training is appropriate; prior directly relevant experience is preferred and role-specific experience requirements are evaluated during hiring.
- Ability to communicate clearly in writing and verbally with coworkers, customers, providers, or candidates as the role requires.
- Comfort using computers, email, shared documents, and company systems; role-specific software training may be provided.
- Ability to follow documented processes, protect confidential information, and reliably complete assigned work.
- Ability to safely perform the physical duties of the assigned service role with or without reasonable accommodation.
- Valid driver’s license required only for positions or assignments that include driving between customer sites.
PREFERRED QUALIFICATIONS
Preferred qualifications
- Prior commercial facility, janitorial, property, apartment-turn, maintenance, or specialty cleaning experience
- Training on role-specific equipment, chemicals, tools, or safety practices
- Customer-site experience with documented checklists and quality inspections
WORKING CONDITIONS
Work environment & requirements
- Work arrangement: Customer sites throughout the Jacksonville area
- Schedule: Assignment-based; day, evening, overnight, weekend, and recurring shifts may apply
- Travel: Local travel between customer sites may be required; driving roles require a valid license and insurable record
- Physical requirements: Standing and walking for extended periods; frequent bending/reaching; ability to safely lift and carry up to 50 lb where job tasks require; PPE and site conditions vary
- Tools and systems: Commercial cleaning, maintenance, hand, power, floor-care, or property-service tools appropriate to the assigned role; company procedures govern use
COMPENSATION & BENEFITS
Compensation and benefits
Compensation is based on the responsibilities of the position, schedule, relevant experience, required credentials, customer requirements, and market conditions. Pay and available benefits are communicated during the hiring process.
SCREENING & REQUIREMENTS
Pre-employment requirements
- Employment eligibility verification is required for hires.
- Role-appropriate background, customer-site, driving, credential, or drug-screen requirements may apply when permitted by law and required for the actual assignment.
- Driving assignments require a valid driver’s license and an insurable driving record.
- Work requiring a professional or trade license may only be performed by properly qualified personnel and only within Proton’s authorized business scope.
- Reasonable accommodations are considered in accordance with applicable law.
CAREER PATH
Career development
Specialist/technician/professional → senior or lead role → supervisor/manager or deeper technical specialization.
APPLICATION PROCESS
Hiring process
- Application review. Experience, qualifications, availability, and role requirements are reviewed.
- Interview and assessment. Selected candidates may complete interviews, practical assessments, work samples, or job-related screening appropriate to the position.
- Selection. Final candidates receive position-specific compensation, schedule, work-arrangement, and employment information.
- Onboarding. Required employment verification, background or credential checks, customer-site requirements, and onboarding are completed as applicable.
EQUAL OPPORTUNITY
Equal opportunity employment
The Proton Company intends to provide equal employment opportunity based on job-related qualifications and business needs and does not intend to discriminate on the basis of characteristics protected by applicable law. Job duties, schedules, requirements, and employment conditions may change based on business and customer needs.