POSITION PURPOSE
Position summary
Supports workplace concerns, investigations, documentation, policy interpretation, and manager/employee communication within HR procedures.
RESPONSIBILITIES
Key responsibilities
- Supports workplace concerns, investigations, documentation, policy interpretation, and manager/employee communication within HR procedures.
- Maintain confidential employee records and route sensitive matters through approved HR processes.
- Apply policies consistently and escalate legal, accommodation, leave, or employee-relations matters that require qualified review.
- Follow documented Proton procedures, customer requirements, safety expectations, and escalation paths for the assigned work.
- Maintain accurate records, status updates, and supporting documentation so work can be verified, billed, audited, or handed off correctly.
- Communicate delays, risks, defects, customer concerns, or scope changes early instead of allowing unresolved issues to sit.
- Protect customer information, company assets, and confidential business information encountered during the work.
- Participate in training, process improvement, and performance reviews tied to the role’s service and operating standards.
PERFORMANCE
Performance expectations
- Onboarding / employee-request cycle time
- HR record accuracy and completeness
- Recruiting or benefit service metrics appropriate to role
- Training / policy / credential completion
- Employee and manager service quality
MINIMUM QUALIFICATIONS
Required qualifications
- Associate or bachelor’s degree in human resources, business, psychology, or a related field preferred; equivalent directly relevant experience may be considered.
- 1–3+ years of directly relevant experience in the functional area or an equivalent combination of education, training, and experience.
- Ability to communicate clearly in writing and verbally with coworkers, customers, providers, or candidates as the role requires.
- Comfort using computers, email, shared documents, and company systems; role-specific software training may be provided.
- Ability to follow documented processes, protect confidential information, and reliably complete assigned work.
PREFERRED QUALIFICATIONS
Preferred qualifications
- Experience supporting hourly, field-service, staffing, or multi-site employees
- SHRM/HRCI or related HR training for professional roles
- HRIS, ATS, benefits, payroll, onboarding, or employee-relations experience
WORKING CONDITIONS
Work environment & requirements
- Work arrangement: Jacksonville-based; office or hybrid with field/customer-site support as business needs require
- Schedule: Standard business hours; employee relations, onboarding, and workforce events may require alternate hours
- Travel: Occasional local travel for onboarding, employee support, or customer-site requirements
- Physical requirements: Primarily computer, document, meeting, and employee-support work
- Tools and systems: HRIS, ATS, payroll/benefits platforms, spreadsheets, document systems, email, and learning tools
COMPENSATION & BENEFITS
Compensation and benefits
Compensation is based on the responsibilities of the position, schedule, relevant experience, required credentials, customer requirements, and market conditions. Pay and available benefits are communicated during the hiring process.
SCREENING & REQUIREMENTS
Pre-employment requirements
- Employment eligibility verification is required for hires.
- Role-appropriate background, customer-site, driving, credential, or drug-screen requirements may apply when permitted by law and required for the actual assignment.
- Driving assignments require a valid driver’s license and an insurable driving record.
- Work requiring a professional or trade license may only be performed by properly qualified personnel and only within Proton’s authorized business scope.
- Reasonable accommodations are considered in accordance with applicable law.
CAREER PATH
Career development
Specialist/technician/professional → senior or lead role → supervisor/manager or deeper technical specialization.
APPLICATION PROCESS
Hiring process
- Application review. Experience, qualifications, availability, and role requirements are reviewed.
- Interview and assessment. Selected candidates may complete interviews, practical assessments, work samples, or job-related screening appropriate to the position.
- Selection. Final candidates receive position-specific compensation, schedule, work-arrangement, and employment information.
- Onboarding. Required employment verification, background or credential checks, customer-site requirements, and onboarding are completed as applicable.
EQUAL OPPORTUNITY
Equal opportunity employment
The Proton Company intends to provide equal employment opportunity based on job-related qualifications and business needs and does not intend to discriminate on the basis of characteristics protected by applicable law. Job duties, schedules, requirements, and employment conditions may change based on business and customer needs.