POSITION PURPOSE
Position summary
Documents and coordinates routine employee-relations matters, policy questions, attendance issues, and escalation to HR leadership.
RESPONSIBILITIES
Key responsibilities
- Documents and coordinates routine employee-relations matters, policy questions, attendance issues, and escalation to HR leadership.
- Maintain accurate candidate, employee, assignment, time, customer, and communication records in the appropriate systems.
- Apply consistent screening and service processes without making promises outside approved employment or customer terms.
- Follow documented Proton procedures, customer requirements, safety expectations, and escalation paths for the assigned work.
- Maintain accurate records, status updates, and supporting documentation so work can be verified, billed, audited, or handed off correctly.
- Communicate delays, risks, defects, customer concerns, or scope changes early instead of allowing unresolved issues to sit.
- Protect customer information, company assets, and confidential business information encountered during the work.
- Participate in training, process improvement, and performance reviews tied to the role’s service and operating standards.
PERFORMANCE
Performance expectations
- Fill rate / time-to-fill appropriate to role
- Candidate or worker response and show rate
- Data and onboarding accuracy
- Customer service level and coverage
- Retention, attendance, or account growth appropriate to role
MINIMUM QUALIFICATIONS
Required qualifications
- High school diploma or equivalent required; college coursework or training in human resources, business, recruiting, or administration is preferred.
- Entry-level candidates may be considered where training is appropriate; prior directly relevant experience is preferred and role-specific experience requirements are evaluated during hiring.
- Ability to communicate clearly in writing and verbally with coworkers, customers, providers, or candidates as the role requires.
- Comfort using computers, email, shared documents, and company systems; role-specific software training may be provided.
- Ability to follow documented processes, protect confidential information, and reliably complete assigned work.
PREFERRED QUALIFICATIONS
Preferred qualifications
- Staffing, recruiting, HR, customer-service, or high-volume workforce experience
- ATS/HRIS/job-board experience
- Experience supporting hourly, light-industrial, skilled-trade, or multi-site workforces
WORKING CONDITIONS
Work environment & requirements
- Work arrangement: Jacksonville-based; office, customer-site, and hybrid work depending on assignment
- Schedule: Business hours; on-site staffing and coverage roles may require early, late, weekend, or shift-based support
- Travel: Local customer-site travel may be required
- Physical requirements: Frequent computer/phone work; on-site roles require walking customer facilities and interacting with employees across shifts
- Tools and systems: ATS, HRIS, job boards, CRM, email, phone, spreadsheets, timekeeping and onboarding systems
COMPENSATION & BENEFITS
Compensation and benefits
Compensation is based on the responsibilities of the position, schedule, relevant experience, required credentials, customer requirements, and market conditions. Pay and available benefits are communicated during the hiring process.
SCREENING & REQUIREMENTS
Pre-employment requirements
- Employment eligibility verification is required for hires.
- Role-appropriate background, customer-site, driving, credential, or drug-screen requirements may apply when permitted by law and required for the actual assignment.
- Driving assignments require a valid driver’s license and an insurable driving record.
- Work requiring a professional or trade license may only be performed by properly qualified personnel and only within Proton’s authorized business scope.
- Reasonable accommodations are considered in accordance with applicable law.
CAREER PATH
Career development
Coordinator/entry role → specialist/technician → senior/lead role → supervisor or manager based on performance and business need.
APPLICATION PROCESS
Hiring process
- Application review. Experience, qualifications, availability, and role requirements are reviewed.
- Interview and assessment. Selected candidates may complete interviews, practical assessments, work samples, or job-related screening appropriate to the position.
- Selection. Final candidates receive position-specific compensation, schedule, work-arrangement, and employment information.
- Onboarding. Required employment verification, background or credential checks, customer-site requirements, and onboarding are completed as applicable.
EQUAL OPPORTUNITY
Equal opportunity employment
The Proton Company intends to provide equal employment opportunity based on job-related qualifications and business needs and does not intend to discriminate on the basis of characteristics protected by applicable law. Job duties, schedules, requirements, and employment conditions may change based on business and customer needs.