POSITION PURPOSE
Position summary
Enters, validates, updates, and audits business records in company systems with strong accuracy and confidentiality.
RESPONSIBILITIES
Key responsibilities
- Enters, validates, updates, and audits business records in company systems with strong accuracy and confidentiality.
- Maintain organized records, calendars, files, requests, and handoffs so internal work remains visible and controlled.
- Use approved templates, systems, naming conventions, and confidentiality practices for company documents and data.
- Follow documented Proton procedures, customer requirements, safety expectations, and escalation paths for the assigned work.
- Maintain accurate records, status updates, and supporting documentation so work can be verified, billed, audited, or handed off correctly.
- Communicate delays, risks, defects, customer concerns, or scope changes early instead of allowing unresolved issues to sit.
- Protect customer information, company assets, and confidential business information encountered during the work.
- Participate in training, process improvement, and performance reviews tied to the role’s service and operating standards.
PERFORMANCE
Performance expectations
- Accuracy and completion of assigned work
- Response and turnaround time
- Record/document quality
- Internal customer satisfaction
- Reliability, confidentiality, and process compliance
MINIMUM QUALIFICATIONS
Required qualifications
- High school diploma or equivalent required; business, office administration, customer service, or related coursework is preferred.
- 1–3+ years of directly relevant experience in the functional area or an equivalent combination of education, training, and experience.
- Ability to communicate clearly in writing and verbally with coworkers, customers, providers, or candidates as the role requires.
- Comfort using computers, email, shared documents, and company systems; role-specific software training may be provided.
- Ability to follow documented processes, protect confidential information, and reliably complete assigned work.
PREFERRED QUALIFICATIONS
Preferred qualifications
- Experience in a service, operations, facilities, staffing, technology, logistics, or commercial business environment
- Strong document organization and follow-through
- Experience with office systems, CRM/ERP, scheduling, records, or contract administration appropriate to role
WORKING CONDITIONS
Work environment & requirements
- Work arrangement: Jacksonville-based; office or hybrid depending on function
- Schedule: Standard business hours; operational deadlines or events may occasionally require alternate hours
- Travel: Minimal to occasional local travel depending on role
- Physical requirements: Primarily computer, document, meeting, and office-support work; some roles require moving office materials up to 25 lb
- Tools and systems: Office productivity, document management, scheduling, communication, CRM/ERP, and role-specific administrative systems
COMPENSATION & BENEFITS
Compensation and benefits
Compensation is based on the responsibilities of the position, schedule, relevant experience, required credentials, customer requirements, and market conditions. Pay and available benefits are communicated during the hiring process.
SCREENING & REQUIREMENTS
Pre-employment requirements
- Employment eligibility verification is required for hires.
- Role-appropriate background, customer-site, driving, credential, or drug-screen requirements may apply when permitted by law and required for the actual assignment.
- Driving assignments require a valid driver’s license and an insurable driving record.
- Work requiring a professional or trade license may only be performed by properly qualified personnel and only within Proton’s authorized business scope.
- Reasonable accommodations are considered in accordance with applicable law.
CAREER PATH
Career development
Specialist/technician/professional → senior or lead role → supervisor/manager or deeper technical specialization.
APPLICATION PROCESS
Hiring process
- Application review. Experience, qualifications, availability, and role requirements are reviewed.
- Interview and assessment. Selected candidates may complete interviews, practical assessments, work samples, or job-related screening appropriate to the position.
- Selection. Final candidates receive position-specific compensation, schedule, work-arrangement, and employment information.
- Onboarding. Required employment verification, background or credential checks, customer-site requirements, and onboarding are completed as applicable.
EQUAL OPPORTUNITY
Equal opportunity employment
The Proton Company intends to provide equal employment opportunity based on job-related qualifications and business needs and does not intend to discriminate on the basis of characteristics protected by applicable law. Job duties, schedules, requirements, and employment conditions may change based on business and customer needs.