POSITION PURPOSE
Position summary
Uses structured improvement methods, data, root-cause analysis, and change management to improve operating performance.
RESPONSIBILITIES
Key responsibilities
- Uses structured improvement methods, data, root-cause analysis, and change management to improve operating performance.
- Define owners, due dates, dependencies, decisions, and acceptance criteria so recurring work and projects remain controlled.
- Use data and documented process evidence to recommend improvements rather than relying only on assumptions.
- Follow documented Proton procedures, customer requirements, safety expectations, and escalation paths for the assigned work.
- Maintain accurate records, status updates, and supporting documentation so work can be verified, billed, audited, or handed off correctly.
- Communicate delays, risks, defects, customer concerns, or scope changes early instead of allowing unresolved issues to sit.
- Protect customer information, company assets, and confidential business information encountered during the work.
- Participate in training, process improvement, and performance reviews tied to the role’s service and operating standards.
PERFORMANCE
Performance expectations
- Milestone or recurring-task completion
- Action-item and dependency control
- Reporting accuracy and timeliness
- Process/service improvement outcomes
- Customer/stakeholder satisfaction
MINIMUM QUALIFICATIONS
Required qualifications
- Associate or bachelor’s degree in business, operations, project management, supply chain, information systems, or a related field preferred; equivalent experience may be considered.
- 1–3+ years of directly relevant experience in the functional area or an equivalent combination of education, training, and experience.
- Ability to communicate clearly in writing and verbally with coworkers, customers, providers, or candidates as the role requires.
- Comfort using computers, email, shared documents, and company systems; role-specific software training may be provided.
- Ability to follow documented processes, protect confidential information, and reliably complete assigned work.
PREFERRED QUALIFICATIONS
Preferred qualifications
- Business operations, project, consulting, process-improvement, or managed-services experience
- Project-management, Lean/Six Sigma, business-analysis, or related training
- Strong spreadsheet, reporting, process-mapping, and stakeholder-management capability
WORKING CONDITIONS
Work environment & requirements
- Work arrangement: Jacksonville-based; office, hybrid, and customer-site work depending on engagement
- Schedule: Standard business hours with project deadlines and occasional customer-site meetings outside normal hours
- Travel: Local customer travel may be required; broader travel only when an engagement specifically requires it
- Physical requirements: Primarily computer, meeting, documentation, and customer-site observation work
- Tools and systems: Project/task tools, spreadsheets, process mapping, reporting platforms, CRM, collaboration tools, and customer systems as authorized
COMPENSATION & BENEFITS
Compensation and benefits
Compensation is based on the responsibilities of the position, schedule, relevant experience, required credentials, customer requirements, and market conditions. Pay and available benefits are communicated during the hiring process.
SCREENING & REQUIREMENTS
Pre-employment requirements
- Employment eligibility verification is required for hires.
- Role-appropriate background, customer-site, driving, credential, or drug-screen requirements may apply when permitted by law and required for the actual assignment.
- Driving assignments require a valid driver’s license and an insurable driving record.
- Work requiring a professional or trade license may only be performed by properly qualified personnel and only within Proton’s authorized business scope.
- Reasonable accommodations are considered in accordance with applicable law.
CAREER PATH
Career development
Specialist/technician/professional → senior or lead role → supervisor/manager or deeper technical specialization.
APPLICATION PROCESS
Hiring process
- Application review. Experience, qualifications, availability, and role requirements are reviewed.
- Interview and assessment. Selected candidates may complete interviews, practical assessments, work samples, or job-related screening appropriate to the position.
- Selection. Final candidates receive position-specific compensation, schedule, work-arrangement, and employment information.
- Onboarding. Required employment verification, background or credential checks, customer-site requirements, and onboarding are completed as applicable.
EQUAL OPPORTUNITY
Equal opportunity employment
The Proton Company intends to provide equal employment opportunity based on job-related qualifications and business needs and does not intend to discriminate on the basis of characteristics protected by applicable law. Job duties, schedules, requirements, and employment conditions may change based on business and customer needs.