POSITION PURPOSE
Position summary
Tracks public and private solicitations, organizes bid requirements, deadlines, forms, pricing inputs, and final submissions.
RESPONSIBILITIES
Key responsibilities
- Tracks public and private solicitations, organizes bid requirements, deadlines, forms, pricing inputs, and final submissions.
- Maintain prospect, opportunity, activity, next-step, and forecast information in the CRM.
- Coordinate clean handoffs to operations after a sale so scope, expectations, pricing, and customer contacts are understood.
- Follow documented Proton procedures, customer requirements, safety expectations, and escalation paths for the assigned work.
- Maintain accurate records, status updates, and supporting documentation so work can be verified, billed, audited, or handed off correctly.
- Communicate delays, risks, defects, customer concerns, or scope changes early instead of allowing unresolved issues to sit.
- Protect customer information, company assets, and confidential business information encountered during the work.
- Participate in training, process improvement, and performance reviews tied to the role’s service and operating standards.
PERFORMANCE
Performance expectations
- Qualified opportunities and pipeline created or advanced
- CRM activity and next-step accuracy
- Proposal/quote follow-up timeliness
- Win, retention, or expansion performance appropriate to role
- Quality of handoff to operations and customer experience
MINIMUM QUALIFICATIONS
Required qualifications
- High school diploma or equivalent required; college coursework in business, marketing, communications, or a related field is preferred but not required for demonstrated performers.
- Entry-level candidates may be considered where training is appropriate; prior directly relevant experience is preferred and role-specific experience requirements are evaluated during hiring.
- Ability to communicate clearly in writing and verbally with coworkers, customers, providers, or candidates as the role requires.
- Comfort using computers, email, shared documents, and company systems; role-specific software training may be provided.
- Ability to follow documented processes, protect confidential information, and reliably complete assigned work.
PREFERRED QUALIFICATIONS
Preferred qualifications
- Prior B2B services, facility, staffing, technology, property, or commercial account experience
- Experience with CRM systems, proposals, commercial pricing, or site walkthroughs
- Jacksonville-area business relationships or market familiarity
WORKING CONDITIONS
Work environment & requirements
- Work arrangement: Jacksonville-based; field and office/remote administrative work
- Schedule: Business hours with customer meetings, site visits, and occasional early/late appointments
- Travel: Regular local travel in the Jacksonville market; mileage/vehicle expectations communicated for the position
- Physical requirements: Frequent computer and phone work; ability to travel to and walk customer sites
- Tools and systems: CRM, email, phone, spreadsheets, proposal tools, mapping/prospecting tools
COMPENSATION & BENEFITS
Compensation and benefits
Compensation is based on the responsibilities of the position, schedule, relevant experience, required credentials, customer requirements, and market conditions. Pay and available benefits are communicated during the hiring process.
SCREENING & REQUIREMENTS
Pre-employment requirements
- Employment eligibility verification is required for hires.
- Role-appropriate background, customer-site, driving, credential, or drug-screen requirements may apply when permitted by law and required for the actual assignment.
- Driving assignments require a valid driver’s license and an insurable driving record.
- Work requiring a professional or trade license may only be performed by properly qualified personnel and only within Proton’s authorized business scope.
- Reasonable accommodations are considered in accordance with applicable law.
CAREER PATH
Career development
Coordinator/entry role → specialist/technician → senior/lead role → supervisor or manager based on performance and business need.
APPLICATION PROCESS
Hiring process
- Application review. Experience, qualifications, availability, and role requirements are reviewed.
- Interview and assessment. Selected candidates may complete interviews, practical assessments, work samples, or job-related screening appropriate to the position.
- Selection. Final candidates receive position-specific compensation, schedule, work-arrangement, and employment information.
- Onboarding. Required employment verification, background or credential checks, customer-site requirements, and onboarding are completed as applicable.
EQUAL OPPORTUNITY
Equal opportunity employment
The Proton Company intends to provide equal employment opportunity based on job-related qualifications and business needs and does not intend to discriminate on the basis of characteristics protected by applicable law. Job duties, schedules, requirements, and employment conditions may change based on business and customer needs.