POSITION PURPOSE
Position summary
Provides administrative and service support for assigned commercial accounts, including schedules, reports, requests, and follow-up.
RESPONSIBILITIES
Key responsibilities
- Provides administrative and service support for assigned commercial accounts, including schedules, reports, requests, and follow-up.
- Prioritize work based on urgency, customer impact, service commitments, resource availability, and documented escalation rules.
- Confirm completion evidence and unresolved items before closing or handing off service records.
- Follow documented Proton procedures, customer requirements, safety expectations, and escalation paths for the assigned work.
- Maintain accurate records, status updates, and supporting documentation so work can be verified, billed, audited, or handed off correctly.
- Communicate delays, risks, defects, customer concerns, or scope changes early instead of allowing unresolved issues to sit.
- Protect customer information, company assets, and confidential business information encountered during the work.
- Participate in training, process improvement, and performance reviews tied to the role’s service and operating standards.
PERFORMANCE
Performance expectations
- On-time scheduling and work-order progression
- Response and update timeliness
- Completion-document accuracy
- Open-item aging and escalation discipline
- Customer issue resolution and service reliability
MINIMUM QUALIFICATIONS
Required qualifications
- High school diploma or equivalent required; business, office administration, customer service, or related coursework is preferred.
- Entry-level candidates may be considered where training is appropriate; prior directly relevant experience is preferred and role-specific experience requirements are evaluated during hiring.
- Ability to communicate clearly in writing and verbally with coworkers, customers, providers, or candidates as the role requires.
- Comfort using computers, email, shared documents, and company systems; role-specific software training may be provided.
- Ability to follow documented processes, protect confidential information, and reliably complete assigned work.
PREFERRED QUALIFICATIONS
Preferred qualifications
- Experience in field service, dispatch, facilities, property management, logistics, or customer operations
- Experience with work-order, ticketing, scheduling, or CRM systems
- Experience coordinating multiple priorities and customer sites
WORKING CONDITIONS
Work environment & requirements
- Work arrangement: Jacksonville-based; office/dispatch with field interaction as assigned
- Schedule: Business hours; dispatch and active service roles may require early, late, weekend, or on-call coverage
- Travel: Local travel may be required for site coordination and service verification
- Physical requirements: Computer/phone work plus ability to walk active customer sites when assigned
- Tools and systems: Work-order system, CRM, scheduling tools, phone, email, spreadsheets, mobile field documentation
COMPENSATION & BENEFITS
Compensation and benefits
Compensation is based on the responsibilities of the position, schedule, relevant experience, required credentials, customer requirements, and market conditions. Pay and available benefits are communicated during the hiring process.
SCREENING & REQUIREMENTS
Pre-employment requirements
- Employment eligibility verification is required for hires.
- Role-appropriate background, customer-site, driving, credential, or drug-screen requirements may apply when permitted by law and required for the actual assignment.
- Driving assignments require a valid driver’s license and an insurable driving record.
- Work requiring a professional or trade license may only be performed by properly qualified personnel and only within Proton’s authorized business scope.
- Reasonable accommodations are considered in accordance with applicable law.
CAREER PATH
Career development
Coordinator/entry role → specialist/technician → senior/lead role → supervisor or manager based on performance and business need.
APPLICATION PROCESS
Hiring process
- Application review. Experience, qualifications, availability, and role requirements are reviewed.
- Interview and assessment. Selected candidates may complete interviews, practical assessments, work samples, or job-related screening appropriate to the position.
- Selection. Final candidates receive position-specific compensation, schedule, work-arrangement, and employment information.
- Onboarding. Required employment verification, background or credential checks, customer-site requirements, and onboarding are completed as applicable.
EQUAL OPPORTUNITY
Equal opportunity employment
The Proton Company intends to provide equal employment opportunity based on job-related qualifications and business needs and does not intend to discriminate on the basis of characteristics protected by applicable law. Job duties, schedules, requirements, and employment conditions may change based on business and customer needs.